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Privacy Policy


1. Introduction

At The Healthcare & Wellness Company (“we,” “us,” or “our”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website www.thehwcompany.com or use our services. By using our website, you consent to the practices described in this policy.


2. Information We Collect

We may collect the following types of information:

  • Personal Information:
    • Name, email address, phone number, and shipping address.
    • Payment details (credit/debit card information) for order processing.
    • Account login credentials (if you create an account).
  • Non-Personal Information:
    • IP address, browser type, and device information.
    • Cookies, tracking technologies, and analytics data.
    • User behaviour patterns on the website (e.g., pages visited, time spent).
  • Sensitive Information:
    • In certain cases, we may collect health-related information if you voluntarily provide it (e.g., through product inquiries or health assessments).


3. How We Collect Information

We collect information through:

  • Direct Interactions: When you place an order, create an account, or contact us.
  • Automated Technologies: Through cookies, web beacons, and similar tracking technologies.
  • Third-Party Sources: We may receive information from business partners or service providers.


4. How We Use Your Information

We use the collected information to:

  • Process Transactions: Fulfill orders, manage payments, and provide customer support.
  • Improve User Experience: Enhance website functionality and personalize content.
  • Marketing & Promotions: Send promotional offers, newsletters, and marketing materials (with your consent).
  • Analytics & Insights: Monitor website traffic and improve product offerings.
  • Legal Compliance: Ensure compliance with applicable laws and regulations.


5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. However, we may share it with:

  • Service Providers: To facilitate order fulfilment, payments, shipping, and customer support.
  • Third-Party Tools: For analytics, marketing, and ad performance tracking.
  • Legal Authorities: When required by law or to protect our rights.


6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enhance User Experience: Remember your preferences and provide personalized content.
  • Track Website Performance: Analyze traffic patterns and visitor interactions.
  • Manage Advertising: Display relevant ads through remarketing campaigns.

You can manage cookie preferences through your browser settings.


7. Data Security

We implement industry-standard security measures to protect your data:

  • Encryption: All sensitive data is encrypted during transmission using SSL (Secure Socket Layer) technology.
  • Access Controls: Restricted access to personal data to authorized personnel only.
  • Secure Payment Processing: All payments are processed through PCI-DSS compliant gateways.

Despite our efforts, no transmission over the Internet is 100% secure. Therefore, we cannot guarantee absolute security.


8. Third-Party Services

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.


9. Your Rights and Choices

You have the right to:

  • Access and Correction: Request access to your personal data and correct inaccuracies.
  • Withdraw Consent: Opt-out of marketing communications at any time.
  • Data Deletion: Request the deletion of your personal information (subject to legal obligations).
  • Restrict Processing: Limit the use of your data in certain circumstances.

To exercise these rights, contact us at support@thehwcompany.com.


10. Data Retention

We retain your data only for as long as necessary to:

  • Fulfill the purposes outlined in this policy.
  • Comply with legal obligations.
  • Resolve disputes and enforce agreements.

Once the retention period expires, your data is securely deleted or anonymized.


11. International Data Transfers

If you access our website from outside India, your information may be transferred to, stored, and processed in India. By using our services, you consent to this transfer.


12. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have unintentionally collected such information, please contact us for removal.


13. Compliance with Legal Obligations

We comply with the applicable data protection laws, including:

  • The Information Technology Act, 2000 (India)
  • The General Data Protection Regulation (GDPR) (for international users, where applicable)


14. Contact Us

For any questions, concerns, or complaints regarding this Privacy Policy or your personal data, please contact us at:

  • Office Hours: Monday to Saturday, 10 AM – 6 PM